Summary & Purpose
Whenever “We”, “Our” or “us” is used in this Policy it is referring to your relationship with and an obligation or right with the Church.
“Data Controller” is the entity that determines the purpose for which personal data is collected and processed.
“Data Processor” is the entity processing personal data on behalf of the Data Controller.
“Local Church” is the church referred to at the end of the Policy.
“Personal Data” is any information relating to an identified or identifiable natural person.
This Policy explains how we comply with laws and regulations in our respective countries and the GDPR and the APP (jointly and severally, “Privacy Laws”). We will adhere to the Principles of Data Protection as detailed in the GDPR. Your information will be:
Data Controllers and Data Processors
Although the Church and the Local Church are in separate locations, they work together and may need to share personal data so that each can carry out their responsibilities as churches, support the church community and provide products and services you request.
If you provide personal data directly to the Local Church or through involvement at the Local Church, or to staff or volunteers, the Local Church is the Data Controller responsible for complying with its legal obligations under the GDPR. Where consented or permitted, this personal data is shared with the Church and the Church may either process such data on behalf of the Local Church, or as a joint Controller use for its own purposes.
Where the Church and the Local Church are joint Controllers, both are responsible for how your data is processed.
As the Church is a Data Controller based in Australia, each Local Church in the EU is the country representative for the Church in the jurisdiction in which the Local Church is established to assist the Church with the collection, storage, use and transfer of information and compliance with all applicable data protection laws.
How We Collect Your Information
We collect personal information each time you are in contact with us. For example, when you:
Where practicable, the purpose for which we collect personal information will be made clear at the time of collection. If you do not provide us with certain information we may be unable to provide you with access to some of our services or the assistance you have requested.
Types of Information Collected
The types of personal information collected by us include:
We may also collect and store sensitive personal information (special category information under the GDPR) such as:
How We Use Your Information
Access to Your Information
You may gain access to the personal information that the Church holds about you by contacting the Church’s Privacy Officer and lodging an information request as set out below. The Church will provide you with access to your personal information unless we are legally authorised to refuse your request.
If you wish to change personal information that is out of date or inaccurate at any time, please contact the Church’s Privacy Officer. After notice from you, we will take reasonable steps to correct any information which is inaccurate, incomplete or out of date. If you wish to have your personal information deleted, please let us know and we will delete that information as required by the Privacy Laws.
We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will provide you with a reason for the refusal and, in circumstance of amendment, we will note with your personal information that you have disputed its accuracy.
Information you provide electronically, including through this website, may be held on computers in the Church and Local Church locations and on servers in Australia and Europe.
Information you provide in paper form, such as consents, letters or recorded in meetings with staff or volunteers, may be transferred to secure virtual systems or stored in secure physical filing systems. The information may be accessed, used and stored in compliance with the Privacy laws.
Third party service providers may process information, fulfil and deliver orders, process donations and credit card payments, and provide support services on our behalf. Where such details are shared, agreements in place restrict the use of your information to the purpose for which it is provided and ensure it is stored securely and in accordance with applicable data protection and Privacy Laws.
We do not sell or pass any of your personal information to any other organization and/or individuals without your express consent, unless required by law.
Retention of Information
We will only keep your personal information for as long as it is required and in accordance with Privacy Laws and other legal requirements.
If you have indicated that you no longer wish to hear from us, we will keep the minimum information necessary to ensure that no future contact is made.
However, even after you modify your communication preferences, we may retain copies of information about you for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, or legal process.
Where we hold sensitive category personal information (as defined in the GDPR), unless we have evidence of your regular contact with us or we are required by law to retain, the sensitive information will be deleted after a period of two (2) years.
Where you have provided your consent to us processing your personal data, you may withdraw this consent at any time. In addition, the Privacy Laws give you the right, under certain circumstances:
Please tell the Church or the Local Church as soon as any of your contact details change so that records can be kept up to date.
We will take reasonable steps to correct any of your information, which is inaccurate, incomplete or out of date.
If you wish to have your personal information deleted, please contact the Privacy Officer at the Church or the Local Church you attend (or previously attended if you no longer attend a LifeHouse Church) and where required by the Privacy Laws, that information will be deleted.
A request to access, amend or delete your personal information may be refused in certain circumstances. If refused, you will be provided with a reason for the decision and, in the case of amendment, will note with your personal information that its accuracy is disputed.
The Church will take reasonable steps to keep secure any personal information, which we hold, and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.
The internet is not a secure method of transmitting information. Accordingly, the Church cannot accept responsibility for the security of information you send or receive from us over the internet or for any unauthorised access or use of that information.
Links and Social Media
This website may also include links to other websites or may provide social media buttons, permitting sharing web content directly to a social media platform, such as Facebook, Instagram, Twitter, WhatsApp, Vimeo, iTunes and YouTube.
We do not endorse social media website(s) and have no responsibility for the content unless posted by or approved by us nor are we responsible for the cookies such websites may contain.
Use of such buttons or links is at your own risk and you must verify authenticity of sites before posting or providing personal information on such sites. We do not ask for passwords or personal details on social media.
Websites such as Vimeo and YouTube are used to embed videos on the website and service providers such as Fluro, Asana, Office365, Elvanto, Blurry, MailChimp and Google Analytics may send their own cookies via this site. Please look at the cookie and privacy policies on these third-party sites if you want more information about this.
This website may also contain sponsored links and adverts. These may typically be through related LifeHouse Churches, partner ministries or service providers, who may have their own detailed privacy policies.
Any documents or files made available to download from our website are provided at users’ own risk.
Please contact either the Church or the Local Church if you wish to raise a concern about handling of your personal information through this website or directly to the Local Church if it involves information provided by other means.
You also have the right to lodge a complaint with the relevant data protection authority office in your jurisdiction about how your data is managed
9 Western Avenue, Westmeadows VIC 3049
+61 1300 720 470
9 Western Avenue, Westmeadows VIC 3049
+61 1300 720 470
The following are the nominated representatives of the Church in each country;
+48 535 949 900